Core Communication System
Question 1: How to compose emails and send them to a specific employee in the CCS module?
Answer : In the CCS module, one can send compose and send the emails to the specific employee by logging into the portal and then following the below steps:
Launch Core Communication
Select Employee from left panel menu options
From the list of employees select the employee you want to send the email to.
Click on Compose Mail
Compose Mail Form will pop up. Enter the details asked as Subject CC BCC and Body Content of the Email and Upload any file if required
Click on Send button.
Question 2: What is the use of a mailing list and how to create it?
Answer:In the CCS module, one can send compose and send the emails to the specific employee by logging into the portal and then following the below steps:
Launch Core Communication
Select Mailing List from left panel menu options
Click on Create Mailing List
Enter the Name of the Mailing List e.g. Teaching Employee, Non-Teaching Employee
Go to the Mailing List and Click on the Import List
Upload the Mailing List file as per the format provided and Click on Upload. This will create the mailing list
Question 3: What is the use of a group and how to create it?
Answer:In the CCS module, one can send compose and send the emails to specific employees or students by creating a group and then following the below steps:
Launch Core Communication
Click on the Groups from the left panel menu options
Click on Create Group
Add Name, Module Name whether it is for students or Employees, and the description.
Click on the Save button
Question 4: How can a user add students or employees to the group?
Answer : We can add students or employees to the group by below-mentioned steps:
Launch Core Communication
Click on the Employees or the students from the left panel menu options
Select Employees or Students from the list
Click on “Add Group”
Select the Group from the drop-down list
Click on the Save button
Question 5: What is the use of logs?
Answer : In the CCS module, one can see all sent emails and SMS sent by this Module in logs.
Question 6: Why is the Institute not able to see the composed message button for sending SMS in the CCS Module?
Answer : The University/HEI first needs to create a group and add employees or students to that particular group. Once the employee/student is added to the group, the compose message button will be visible. After that, a composed message button will be visible.
Question 7: What is the difference between Mail Group and Mail List?
Answer : In Mail Groups, various groups can be made for internal Employees and Students, they can be added to those groups and the groups can be used several times. While on the other hand the Mail List is used for external entities and their list can be imported in the module with the help of Mail List.
Question 8: Can we add the mail list of agencies outside the University in CCS?
Answer : Currently, we can add the employees and the Students added in the Samarth portal.
Question 9: Can we integrate SMS facilities for communication?
Answer : Yes, in the core communication module this facility is there, University may use this module for communication.