Grievance Management

Question 1: How to add grievances in the Grievance Module?

Answer : In the Grievance module, one can add the grievance by following the below steps:

• Launch Grievance Module

• Select Grievance from the left menu options

• Click on Add Grievance

• Fill in the desired details and accept the declaration at the end.

• Click on Save button

• After clicking on Save it will show the preview of filled details

• Click Submit to finally submit the Grievance. Note: Once submitted Grievance details can not be altered.

Question 2: How to add Grievance Committee and dissolve Grievance Committee?

Answer: Below are the steps to add or dissolve the Grievance Committee.

Adding Grievance Committee:

1. Launch Grievance Module.
2. Go to Settings.
3. Choose the Grievance-Committee option.
4. Click on Add Grievance Committee.
5. Fill in the desired details and click on the Save Button to add the Committee.

Dissolving Grievance Committee:

1. Launch Grievance Module.
2. Go to Settings.
3. Choose the Grievance-Committee option.
4. A list of Grievance committees will be shown.
5. Concerning each Committee, three actions will be shown.
6. Choose the Dissolve Committee to dissolve the preferred Committee

Question 3: How to add and delete a member from the Grievance Committee?

Answer: Below are the steps to add or dissolve the Grievance Committee.

Adding Members in Grievance Committee:

1. Launch Grievance Module.
2. Go to Settings.
3. Choose Grievance-Committee.
4. The list will be shown of all the Grievance Committees
5. Click on the View Committee button on the Grievance Committee you want to add the member/s.
6. Click on Add Member/s.
7. Fill in the desired details and click on Save to add the member.

Deleting Members in Grievance Committee:

1. Same till Step-5
2. The list will be shown of all the members.
3. Click on the Delete button, Confirmation will be asked, if you want to delete the member, Click on Yes to delete the member.

Question 4: How to invite a meeting for a Grievance?

Answer: Below are the steps to invite a meeting in for a Grievance.

In the Grievance module, one can add the grievance by following the below steps:

1. Launch Grievance Module.
2. Select Grievance from the left menu options.
3. A list of all the Grievances will be shown.
4. From the actions, Choose the Invite Meeting for the grievance you want to hold the meeting.
5. Fill in the desired details and click on Add to set up the meeting.

Question 5: How many roles are there in the Grievance Module?

Answer: There are three roles in Grievance Module.

• grievance_admin

• grievance_staff

• grievance_admin_student

Question 6: Is it possible to forward the particular grievance to the concerned department head for comments?

Answer: Currently this feature is not available, there is no forward option to send the grievance to the particular department.

Question 7: If a student files a grievance only to assign committee members able to see the grievance or all other grievance committee members able to see?

Answer: Which admin assigns the committee, that particular committee member is able to see the grievance no other committee member is able to see the particular grievance.

Question 8: How does the committee member know about the grievance meeting?

Answer: The email notification is sent to the particular committee members,

Question 9: Who has access to inviting the meeting for the grievance?

**Answer:**Access has both the module admins, i.e the Grivenace_admin_staff and the grievance_admin_student they can invite to the meeting for the individual grievances.

Question 10: What is the duration for settling the grievance?

Answer: 90 days time duration for the settlement of the particular grievance.

Question 11: How does an employee know the status?

Answer: An employee needs to login into the Samarth portal, in the grievance management module they will be able to see the status of the grievance.

Question 12: Any grievance will come here on the portal then we have to the concerned committee and person.

Answer: Yes, grievance_admin_staff is responsible for performing the action on the particular grievance.

Question 13: Will members of the grievance committee get an email or notification if a person puts in any grievances.

Answer: If module admin schedules a meeting for resolution of any grievance, meeting members will receive a notification through email with all meeting details.

Question 14: If a person has filed a grievance, then how many days is it redressed?

Answer: It depends on the University, the colour code will change if days are increased.

For the first 30 days, the colour will be green. Next 30 to 90 days it will be yellow, after that it will be red.

Question 15: Can we define different administrative roles to the different grievance categories?

Answer: Grievance Module has two user roles:

1. grievance_admin_staff_admin to handle grievances from employees can conduct meetings and record resolutions.
2. grievance_admin_student_admin to handle grievances from students can conduct meetings and record resolutions.

Question 16: There are various kinds of Grievances can we separate them based on different categories?

Answer: Yes, the Admin can add different Grievance categories according to the Organisation needs.

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