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1.Introduction

  • Grievances are the complaints that have been formally registered by the employees/students of a university.
  • Samarth Grievance modules help to cater and resolve all the grievances made by the employees/students of a university.


2. Dashboard

It gives an overview(count) of the number of grievances(newly reported/pending/resolved), category wise grievance, etc.




3. Settings

This section contains the configuration detail related to the Grievance Management module.
Only the admin with the rights of Grievance_Admin can view and access it.

3.1. Grievance Category

In this field, all the categories of grievance are defined.

  • Admin can add a new type of category by clicking on the "Add Grievance Category" button present on the top right side of the portal and fill in the required details:-
  1. Name
  2. Status(Inactive/Active)
  3. Visible(Yes/No)

Admin can only view the details by clicking on icon available in front of every entry.

  • Admin can edit/update the details by clicking on the icon available.


4. Grievance


4.1. Add Grievance

Admin/Employee can add a new type of Grievance by clicking on the "Add Grievance" button present on the top right side of the portal and fill in the required details:-

  1. Member Type(select from the dropdown - for admin login only)
  2. Member(select from the dropdown - for admin login only)
  3. Category(select from dropdown)
  4. Level(Routine/Mild/Severe)
  5. Priority(High/Low/Medium)
  6. Date(Select Date from Calendar)
  7. Description
  8. Proposed Solution
  9. Want to upload a document(Yes/No)
  10. Declaration




For Admin


For Employee



Note

When the employee submits the grievance it goes to the admin with the status as "reported". When the admin views it , its status is changed to "pending". When the admin performs some action its status is changed accordingly.


4.2. View

Admin/Employee can only view the details by clicking on icon available in front of every entry.

4.3. Update

Admin/Employee can edit/update the details by clicking on the icon available before it is viewed by the admin.

4.4. Add Resolution

Admin can add resolution to the grievance by clicking on the icon and fill in the required details:-

  1. Resolution

  2. Resolution Date

  3. Status(Resolved/Pending)

5. Annexure

5.1. Roles

S. No.Role NameDescription 
1grievance_adminCan configure the setting, Monitor grievances.
2employeeCan add grievances.


5.2. Workflow Diagrams

5.2.1 Activity Diagram

5.2.1 Use Case Diagram


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